Shipping policy
Last updated: October 7, 2026
This Shipping Policy applies to all orders placed at fancy-jackets.com, operated by DIG MARKET LLC, doing business as Fancy Jackets.
Free Worldwide Shipping
We offer free shipping on all orders, worldwide, with no minimum order value.
Order Processing Time
- In-stock items: orders are processed and shipped within 3 to 5 business days after payment is confirmed.
- Custom and made-to-order jackets: production and delivery typically take 3 to 4 weeks. We may contact you to confirm details before production begins, and the timeline starts once all details are confirmed.
- Orders are processed on business days (Monday to Friday), excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.
- During busy periods and sales, processing may take longer. We will notify you of any significant delay.
Estimated Delivery Times
After your order ships, estimated delivery times are:
| Destination | Estimated delivery |
|---|---|
| United States | 7 to 14 business days |
| Canada, UK, Europe, Australia | 8 to 16 business days |
| Rest of the world | 10 to 20 business days |
These are estimates, not guarantees. Actual delivery times depend on the carrier, your location, and customs processing.
Order Tracking
Once your order ships, we will email you a tracking number and link. Tracking updates can take 24 to 48 hours to appear. If you have not received a shipping confirmation, check your spam folder and then contact us.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. We cannot be responsible for orders delivered to an incorrect or incomplete address provided by you. If you need to change your address, email us as soon as possible. We can only update it if your order has not yet shipped.
If a package is returned to us because of an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
Customs, Duties, and Taxes
For international orders, your country may charge import duties, taxes, or customs fees. These charges are set by your local customs authority, are not included in our prices, and are the customer's responsibility. Please check your local customs rules before ordering. We are not responsible for delays caused by customs clearance.
Delayed, Lost, or Stolen Packages
- If your order is delayed beyond the estimated delivery window, contact us and we will check with the carrier.
- If your tracking shows the order as delivered but you have not received it, first check with neighbors and your local post office, then contact us within 7 days.
- If a package is confirmed lost in transit, we will work with you to reship the order or issue a refund.
- We are not responsible for packages stolen after the carrier confirms delivery to the address you provided.
Damaged Orders
If your order arrives damaged, email us within 14 days of delivery with your order number and clear photos of the item and the packaging. We will repair, replace, or refund the item at no cost to you. See our Refund & Returns Policy for details.
Contact Us
Questions about your shipment? Contact us:
DIG MARKET LLC, doing business as Fancy Jackets Email: info@fancy-jackets.com Phone: (929) 224-5206 Address: 5900 Balcones Drive STE 28120, Austin, TX 78731, United States